How to choose a software development agency?

Most software project failures trace back to the selection moment: the agency told you what you wanted to hear instead of what was true. Here's what to look for in a trustworthy development partner.

First, do they scope before quoting? Any agency that gives you a firm price after a 30-minute call is either drastically oversimplifying your project or planning to upsell you later. Serious agencies will run a paid scoping phase or at minimum a detailed discovery call before committing to numbers. At LN Tech, no project starts without a written scope agreement — not because of bureaucracy, but because scope is how we protect you from surprises.

Second, does their portfolio show live, working products — ideally with metrics? Screenshots and mockups prove design skill. A case study that says "6,000+ users, 200+ groups, 45+ organizations" proves engineering delivery. Third, ask specifically about post-delivery support. Who do you call at 2am when it breaks? What's their SLA? Agencies that go silent after launch are the norm, not the exception — which is why we build 30–90 day support periods into every engagement.