Do you provide written scope agreements?

A written scope agreement isn't bureaucracy — it's the document that prevents the conversations you don't want to have six weeks into a project. Ours covers five things: what we're building (functional requirements), what we're not building (explicit exclusions), how we'll know it's done (acceptance criteria), what it will cost (fixed or time-and-materials), and when it will be delivered (realistic timeline with milestone dates).

We've done this across 100+ projects since 2016, and the pattern is consistent: clients who were initially skeptical about the scoping investment thank us most at delivery, because there were no surprises. The scope agreement also protects you: if we fail to deliver something in the scope, that's on us — we make it right.

Scope agreements are living documents during active projects. When new requirements come up (and they always do), we evaluate them against the existing scope: does this replace something in scope, extend something, or add net-new work? Clear answers mean clear conversations about whether to include it, push it to a later phase, or decline it. This is how projects stay on time.