What support do you provide after delivery?

Post-delivery support is where many agencies quietly disappear. We build it explicitly into every engagement because we know the first weeks after launch reveal edge cases that couldn't be anticipated during development — especially for AI systems and complex integrations.

Support tiers by project type: internal tools and dashboards include 30 days of bug fixes and deployment support. Automation systems include 60 days covering monitoring, edge case fixes, and workflow adjustments. AI platforms include 90 days of active support covering model behavior monitoring, retrieval quality review for RAG systems, and performance optimization.

During the support period, you have a direct line to the engineer who built the system — not a support ticket queue. Issues are triaged by severity: critical bugs (system down or data integrity risk) within 4 hours, functional bugs within 48 hours, non-blocking issues within one week. After the support period, we offer ongoing maintenance retainers for clients who want continued engineering involvement without project-by-project scoping.